At Aurealm Crystals, we believe our website should be accessible, usable, and welcoming for all visitors. This Accessibility Policy explains our commitment to improving digital accessibility in line with the Rights of Persons with Disabilities Act, 2016, applicable Indian accessibility principles, and recognised web accessibility best practices.
SECTION I.
Our Commitment
We are committed to making www.aurealmcrystals.com accessible to the widest possible audience, regardless of ability, technology, device, or browsing method.
- We aim to provide a clear, usable, and inclusive browsing experience.
- We work to improve accessibility across our website, product pages, checkout journey, booking pages, and support channels.
- We recognise that accessibility is an ongoing responsibility and not a one-time task.
SECTION II.
Accessibility Standards
We aim to follow recognised accessibility best practices, including principles from the Web Content Accessibility Guidelines (WCAG), wherever reasonably possible for our ecommerce website.
- We aim to make content perceivable, operable, understandable, and robust.
- We consider accessibility across desktop, tablet, and mobile experiences.
- We continue to review our website as features, pages, products, and third-party tools are added or updated.
SECTION III.
Website Features
To support accessibility, we aim to maintain the following practices across our website:
- Readable text with appropriate contrast against background colours.
- Clear headings, sections, labels, and page structure.
- Keyboard-accessible navigation where reasonably possible.
- Descriptive links and buttons.
- Alternative text for meaningful images where applicable.
- Responsive layouts for mobile, tablet, laptop, and desktop screens.
- Reduced-motion considerations where supported by the user’s device settings.
- Forms and inputs designed with visible labels or clear instructions.
SECTION IV.
Ongoing Improvements
Accessibility is an ongoing process. As our website grows, we may continue improving accessibility through design, development, testing, and customer feedback.
- We review new pages and major design updates for usability and readability.
- We aim to keep navigation, forms, buttons, and interactive elements easy to understand.
- We continue improving image descriptions, focus states, contrast, spacing, and mobile usability.
- We may update this policy as our accessibility practices evolve.
SECTION V.
Third-Party Tools and Apps
Our website may use third-party tools, apps, payment gateways, booking systems, review tools, analytics, marketing platforms, or embedded services. While we aim to choose reliable providers, some third-party elements may not be fully controlled by Aurealm Crystals.
- Third-party checkout, payment, booking, or marketing tools may have their own accessibility standards.
- We encourage third-party providers to maintain accessible digital experiences.
- If you experience difficulty with a third-party feature on our website, please contact us and we will try to assist you through an alternative method where reasonably possible.
SECTION VI.
Accessibility Limitations
While we make reasonable efforts to improve accessibility, some limitations may exist due to technical constraints, third-party systems, legacy content, or platform restrictions.
- Some older images, banners, or media may not yet have complete accessibility descriptions.
- Some third-party apps may not fully match our desired accessibility standards.
- Some features may behave differently depending on browser, device, assistive technology, or internet connection.
We are committed to identifying and addressing accessibility barriers wherever reasonably possible.
SECTION VII.
Assistance and Alternative Access
If you are unable to access any information, complete a purchase, use a booking feature, or navigate any part of our website, please contact us. We will make reasonable efforts to provide the information or service through an alternative accessible method.
- We can assist with product information, order support, booking queries, shipping updates, and policy details.
- We may provide support through email, WhatsApp, or another suitable communication method.
- Please include the page URL, the issue faced, and the assistive technology or device being used, if applicable.
SECTION VIII.
Feedback
We welcome accessibility feedback. If you experience an accessibility barrier on our website, please let us know so we can review and improve the experience.
- Email: info@aurealmcrystals.com
- Website: www.aurealmcrystals.com
- Subject line suggestion: Accessibility Feedback
We aim to review accessibility-related feedback and respond within a reasonable time.
SECTION IX.
Legal and Compliance Note
This Accessibility Policy is intended to reflect our commitment to inclusive access and reasonable digital accessibility practices. It should be read together with our Privacy Policy, Terms of Service, Shipping Policy, and Cancellation, Return & Store Credit Policy.
Nothing in this policy limits any rights available under applicable Indian law, including the Rights of Persons with Disabilities Act, 2016, where applicable.
SECTION X.
Changes to Accessibility Policy
We may update this Accessibility Policy from time to time as our website, technology, legal obligations, and accessibility practices evolve. The updated version will be posted on this page with a revised “Last Updated” date.