Welcome to Aurealm Crystals, (“we”, “us”, “our”). These Terms and Conditions (“Terms”) govern your access to and use of our website (“Website”) and the products and services offered through it. By accessing or using our Website, you agree to be bound by these Terms. If you do not agree, please do not use our Website.
SECTION I.
Eligibility
You must be at least 18 years of age and competent to enter into a contract under the Indian Contract Act, 1872 to use our Website and place orders. By using the Website, you represent that you meet these eligibility requirements. Persons below 18 may use the Website only under the supervision of a parent or legal guardian.
SECTION II.
Account Registration
- You may need to create an account to access certain features. You agree to provide accurate, current, and complete information during registration.
- You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.
- Notify us immediately at info@aurealmcrystals.com of any unauthorized use of your account.
- We reserve the right to suspend or terminate accounts that violate these Terms.
SECTION III.
Products, Pricing & Availability
- All product descriptions, images, and prices are displayed in good faith. While we make every effort to ensure accuracy, we do not warrant that product descriptions or other content is error-free.
- Prices are listed in Indian Rupees (INR) and are inclusive of applicable GST unless stated otherwise.
- We reserve the right to modify prices, withdraw products, or limit order quantities at our sole discretion without prior notice.
- In the event of a pricing error, we reserve the right to cancel the order and issue a full refund.
SECTION IV.
Order Placement & Acceptance
- Placing an order on our Website constitutes an offer to purchase, which we may accept or reject at our discretion.
- An order is confirmed only after we send a confirmation email/SMS containing the order number.
- We reserve the right to cancel any order due to stock unavailability, suspected fraud, or any other reason at our discretion.
Any payment made will be refunded in full.
SECTION V.
Payments
- We accept payments via UPI, credit/debit cards, net banking, popular wallets, and Cash on Delivery (where available).
- All online payments are processed through secure third-party payment gateways. We do not store your card details.
- In the event of payment failure, please contact your bank or our support team.
SECTION VI.
Shipping & Delivery
Shipping is governed by our separate Shipping Policy, which forms part of these Terms. Please refer to it for details on delivery timelines, charges, and serviceable locations.
SECTION VII.
Cancellations, Returns & Refunds
Cancellations, returns, and refunds are governed by our separate Refund & Cancellation Policy, which forms part of these Terms.
SECTION VIII.
Intellectual Property
- All content on this Website — including text, graphics, logos, images, product designs, and software — is the property of Aurealm Crystals or its licensors and is protected under the Copyright Act, 1957 and the Trade Marks Act, 1999.
- You may not reproduce, distribute, modify, or create derivative works from any content without our prior written permission.
- Unauthorised use may result in civil and/or criminal action.
SECTION IX.
User Conduct
You agree not to:
- Use the Website for any unlawful, fraudulent, or harmful purpose.
- Upload or transmit any virus, malware, or harmful code.
- Attempt to gain unauthorized access to any part of the Website.
- Post offensive, defamatory, obscene, or infringing content in reviews or comments.
- Engage in any activity prohibited under the Information Technology Act, 2000 or any other Indian law.
SECTION X.
Third-Party Links
Our Website may contain links to third-party sites. This Privacy Policy does not apply to those sites. Please review their privacy policies independently.
SECTION XI.
Limitation of Liability
To the maximum extent permitted by Indian law, Aurealm Crystals shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Website or products purchased. Our total liability for any claim shall not exceed the amount paid by you for the specific product or service giving rise to the claim.
SECTION XII.
Indemnification
You agree to indemnify and hold harmless Aurealm Crystals, its directors, employees, and affiliates from any claims, damages, losses, or expenses (including legal fees) arising out of your breach of these Terms or violation of any law or third-party rights.
SECTION XIII.
Force Majeure
We shall not be liable for any failure or delay in performance due to events beyond our reasonable control, including natural disasters, pandemics, government actions, strikes, internet outages, or supply chain disruptions.
SECTION XIV.
Governing Law & Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of India. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts at Mumbai, Maharashtra.
SECTION XV.
Changes to Privacy Policy
We may update this Policy from time to time. The updated version will be posted on this page with a revised “Last Updated” date. Material changes will be notified via email or website notice.